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| Frequently
Asked Questions If you have a question that is
not addressed on this site, please email your question to us and we
will respond as soon as possible. Delivery FAQ Can my prescription be delivered? Yes.
Medical Center and Medical Park Pharmacies offer delivery services
within
the city limits of Rockingham, Monday thru Friday. Our delivery service
is offered to ensure we are able to serve our patients that would be
unable
to or would have difficulty in picking up their medication in person,
particularly
our ill, elderly, and disabled patients. While we are pleased to be
able
to deliver to all of our patients, we encourage our patients that are
able
to visit us in person to do so whenever possible, therefore allowing
deliveries
to be made in a timely fashion to those who depend on the service.
Is there a charge for delivery service? In
order to offset high fuel costs we charge $2.00 per delivery.
When are delivery services available? Deliveries
are made Monday thru Friday, usually between 4pm and 6pm. All orders
received
after 3:00pm will be delivered on the next business day. How do I request that my prescription be delivered? To
request that your prescription be delivered, simply choose the delivery
option when using our automated refill system
or online refill requests.
For directions on using the automated refill
system, please visit our pharmacy
information page. If you phone your refill request into a clerk, just
ask
the clerk for delivery service. If you have specific instructions for
our
delivery staff, such as to deliver to a side or back door, ve certain
to
provide us with that information at the time of your request. If you
chose
the delivery option on our automated system,
there is no need to repeat
your request verbally to a clerk. Finally, if the prescription you need
delivered is to be phoned in by your physician, it is often more
efficient
to make this arrangement by speaking to one of our clerks rather than
requesting
that your doctor’s staff make the arrangements. How soon after my request will my delivery arrive? What insurance plans are accepted? Medical
Center and Medical Park Pharmacies accept most third party insurance
plans
including MedcoHealth, AdvancePCS, Express Scripts, Caremark, worker’s
compensation , NC State Employees, NC Healthchoice, and NC Medicaid.
Because
insurance companies and plans are constantly changing we cannot list
every
plan. We recommend you bring in your prescription card to inquire about
your specific plan. How are insurance copayments determined? When
your prescription is processed, our computer submits your insurance
information
and information concerning your prescription directly to your insurance
company’s computer, which generates a copay based on your plan’s
specific
terms. Our pharmacy staff has no involvement in determining the copay
amount
that our clerk’s must collect. If you have a question or concern
regarding
the copayment that your insurance company’s computer generated, we
encourage
you to contact your employer’s benefit coordinator or you insurance
company
directly. If your insurance company identifies and corrects an error in
their computer system, we may be able to resubmit your claim if the
correction
occurs in a timely fashion. Why do I have to sign for my prescriptions? All insurance companies that we participate with require that all prescriptions be signed for by the person that receives the prescription. Although this step may be an inconvenience, we appreciate your cooperation in complying with the terms set forth by your insurance company. How can I request a refill on my prescription? Requests
for refills are accepted by telephone or online 24 hours a day, 365
days
a year. During business hours, refill requests may be phoned in to our automated refill system or,
if you prefer, to one of our clerks. After
hours, refill requests may be phoned in to our automated refill system
or submitted using our online system. For directions on using our automated
system, click here. To order
a refill online, click here.
How can I request a refill if I do not recall the prescription number? What is the best way to request a prescription refill? The
best way to request a prescription refill is either to phone the
request
in to our automated system or to
request it online. As always we suggest
that you submit your request one to two business days in advance. This
will allow us time to contact your physician if the need arises or
order
additional inventory if necessary so your order will be complete when
you
come to pick it up. Can my prescription refill be picked up the same day that I request it? In
most cases, yes. Our pharmacy staff will process refill requests as
soon
as possible after the request is made. Please be aware that this may
take
a little longer during peak business hours. Our automated
systems and clerks
always attempt to provide our patients with an estimated pick-up times.
As noted above, making your request one to two business days in advance
will help to ensure that your order will be complete when you come to
pick
it up. Of course, if you are in urgent need of a medication, be certain
to speak with one of our clerks and alert them of the urgent
circumstances. How do I request a refill if my prescription has no refills remaining or is expired? If
your prescription has no refills remaining or the order is expired,
your
health care provider must authorize additional refills. If your
prescription
number begins with a “6”, “7”, or “4”, your provider may make this
authorization
by phone or fax. Just request your refill using our automated
telephone
system or online and request that we contact your provider when
prompted.
Our system will submit a fax refill request immediately. When refill
authorization
is necessary, we highly recommend that you submit your refill request
three
to four business days in advance to allow time for your provider’s
office
to process the request and for us to order your medication, if the need
should arise. How long can I refill a prescription before my provider’s order expires? How
can I fill my new prescription? New
prescriptions are accepted in person during all business hours. In most
cases, new prescriptions can also be received from the prescriber by
telephone
and fax. State law and Medical Center Pharmacy policy requires that the
patient’s name, address, phone number and date of birth be written on
every
prescription. We ask that all insurance information be presented before
your prescription is filled. I’ve been a Medical Center Pharmacy customer for years, why do you always take down the same information? Although
it may seem tedious, State law and Medical Center Pharmacy policy
requires
that the patient’s name, address, phone number, and date of birth be
written
on every prescription. In addition to complying with state law,
documenting
this information helps to ensure that our pharmacy staff processes
prescriptions
in the file of the correct patient. Beside the obvious implications,
this
ensures that prescriptions are screened for drug interactions and
duplication
in therapy. Medical
Center Pharmacy has 2 drive-windows. Which should I use?
For
fastest service, you should always stop at the first window (hospital
side).
This is the window you should use whether you are dropping off a
prescription
to be filled or picking up one you have requested earlier. This window
is for quick transactions whereas the window on the other side is for
patients
who are waiting while their prescriptions are filled.
Copyright
2007 - Medical Center Pharmacy |
